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New Ways to Communicate
New Ways to Contact AEC
New AEC phone contact number / IVR / MCM Messaging – Alerts & Notifications
As of January 13, 2025, AEC will have a new central phone number for members to use. The number 833-489-0606 is active. This number can receive an increased number of calls from members during normal business operations and during storm or outage situations. This number is accessible 24/7 by the membership. From this phone number, members can reach our Interactive Voice Response (IVR) to access their account balance, make a payment or report an issue.
New Ways AEC Can Communicate with You
NISC offers a Multi-Channel Messenger tool that allows AEC to communicate with members using a variety of methods:
- Phone
- Text messaging
- Push notifications to your phone
- Letter
Members can select the method(s) they prefer to be contacted on. This will make it easier for AEC to send important information to our members about Co-op news and account status, as well as outage and weather information.