Report an Outage

When your lights go off please report it to our main office. We are at your service 24 hours a day.

Call Day or Night – 833-586-4755 (Toll Free)

Before reporting power failures please go through the following steps:

  1. Check your breakers or fuses to make sure the trouble is not in your service panel. When checking your breaker, be sure to push the switch all the way off and a little beyond the off position before returning it to the on position.
  2. Check with your neighbors to see if their lights are off also.
  3. Please have your AEC account number or meter number available.

Generator Safety

Standby Generator Safety: Disconnection Switch Essential

If you keep a standby portable generator for emergencies, or if you decide to install a whole home generator, you must use an appropriate transfer switch to prevent electricity from flowing from your generator system back out onto utility power lines. Back feed of electric current is a dangerous and potentially deadly concern for line workers. AEC and the National Electric Code require either an automatic transfer switch or a Main Breaker lock-out switch to be installed for generator use.  When regular electric service is interrupted or restored, these devices provide for the safe use of a generator.  A switch can also prevent power from flowing back in and destroying the generator. Use of these types of transfer switches is a requirement of the National Electrical Code.

All generator equipment must be operated in a well-ventilated area outside the home. Make sure it’s out and away from your garage, doors, windows and vents. The carbon monoxide generated is deadly and for health & safety reasons, all homes using generators should have a carbon monoxide alarm or detector. For portable generators, use a heavy-duty extension cord to connect electric appliances to the outlet on the generator. Start the generator first before connecting appliances.

If you have questions concerning generator equipment, please call your co-op or the Tennessee State Electrical Inspector at 865-850-0062 for assistance.